退款政策

Refund Policy

Effective date: 17/11/2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our refund policy,

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

Return Process

To return an item, please email customer service at dahongbiz@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Mr Chong Han Song 

DT3658-1, Jalan Angkasa Nuri 21, Taman Angkasa Nuri, 76100 Melaka, Malaysia.

Attn: Returns #number

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Contact Us

If you have any questions concerning our refund policy, please contact us at:

016-7787782 dahongbiz@gmail.com

Thank you!